November 4, 2025 08:53 - Multiple Service Interruption View
IT Services are investigating a number of services that were briefly un-reachable from 8:05 am till shortly after 8:30 am this morning.
Errors being reported were 502 and 504 Gateway Timeout.
IT Services continue to investigate the cause and are monitoring the situation.
November 3, 2025 10:18 - Adobe Sign update (missing documents) View
Following the recent Adobe Sign update, we have received reports from several users about missing documents in their accounts. Adobe has been notified of this issue and is actively investigating.
In the meantime, we have found a workaround :
When signing in to Adobe Sign, use your NETID email and select "PERSONAL ACCOUNT" instead of "Company or School". This should allow you to access all your previous documents. If you encounter an "incorrect password" message, please reset your password and then sign in again using "Personal Account".
We apologize for any confusion this may have caused and appreciate your understanding.
Help and Support :
For general inquiries about Adobe products and services, please contact Adobe Support. If you are experiencing technical issues, please contact the IT Support Centre by filling out an Online Help Form or by calling (613)533-6666 during regular business hours.