September 18, 2025 11:42 - Planned Maintenance of the Queen’s Identity Platform, Sunday September 21 View

The Queen’s Identity Platform (netid.queensu.ca) may be briefly unavailable September 21, 2025, between 8pm until 10pm as updates are deployed. Starting September 22, 2025, Queen’s will introduce a simpler, more secure way to manage and recover your NetID password. You can manage your password and recovery options through the Microsoft My Account portal, visit the Password Modernization Info page to learn more.

September 16, 2025 11:32 - Logins failing to MathWorks and CourseLeaf Update View

Single Sign-On authentication to both MathWorks (Matlab) and CourseLeaf has been fully restored, allowing you to login with your Queen's username and password.

Previous Description (September 12, 2025 12:21):

We are continuing to work with MathWorks to resolve the login issue. While the underlying issue is being addressed, active staff and students requiring access to MATLAB and other MathWorks products are to contact MathWorks directly and to reference Queen's University. MathWorks will provide direct access to those contacting them without the need for logging into MathWorks through the connector with Queen's. Contact options can be found here - MathWorks Support

CourseLeaf access has been restored.

This notification will be updated as more information becomes available.

Previous Description (September 11, 2025 10:38):

IT Services are currently working with our vendors to determine the cause for login failures when accessing MathWorks (matlab) and CourseLeaf.

This notice will be updated as more information becomes available.