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Please forward this message to members of your department.

Good afternoon,

We would like to share some important information about Microsoft’s Windows 7 Operating System (OS) which will reach end-of-life on January 14, 2020. This means that Microsoft will no longer provide support for the operating system and it will no longer receive security updates, software updates, or technical support. Without regular security patches and software updates, systems become an easy target for hackers, malware, and viruses.

It is essential for individuals with devices running Windows 7 to upgrade their operating system in order to protect their own data and Queen’s University data. Any device that connects to the Queen’s network is required to run software for which security patches are made available in a timely fashion. After support for Windows 7 ends, any devices that continue running the OS will be no longer meet this requirement.

What do I need to do?

If you are currently running Windows 7, update your device to Windows 10 as soon as possible to ensure your system is secure before January 14, 2020. IT Services has published an information page to provide direction and to address any questions you may have.

What if I am unable to upgrade?

If you are unable to upgrade your system to Windows 10 due to specialized applications or processes that are tied to the Windows 7 OS, you are required to obtain an approval by both your department and IT Services. IT Services will work with you and your department to find a solution that will ensure the continued safety of the Queen’s network and individual data. Visit the information page as it will provide direction on how to obtain approval and will answer any questions you may have.

Does this only affect Windows 7?

Windows 8.1 users are encouraged to take this opportunity to update to Windows 10 for convenience and to benefit from having the features that Windows 10 provides. Visit the information page for direction on upgrading your operating system.

Questions?

Contact the IT Services Support Centre during business hours at 613-533-6666 or via the Online Help Form to have your questions or concerns addressed.