Email Security Update – Spoofed email received from non-Queen’s addresses may now be going to Junk Archived No-RSS

  • A change in the detection rules for Spoofed email (email that is addressed from one organization but is sent from another) is affecting some messages that are received by Queen's email account holders. Messages that are "Spoofed" are more likely to be directed to the junk email folder than messages that are sent from properly configured mail systems.


    Until now, only spammers that pretended to be from Queen's, but were not, would be marked as fraudulent and sent to the Junk folder. New rules have now been implemented by Microsoft which determines whether any addresses in the delivery path are being spoofed. If they are, the message will be marked as fraudulent and sent to the junk email folder. However, this can cause issues for legitimate senders that have misconfigured their email servers.


    If you are expecting an email from someone and do not receive it - please check your junk email for the message.


    If you find a legitimate email in your junk folder that is marked as fraudulent, be aware of the following:



    1. If it is from a Queen's service please contact the IT Support Centre so the problem can be rectified.

    2. If it is from a valid contact outside of Queen's you can add the sender to your personal safe senders list.
      • More information about your personal safe sender’s list can be found here:
      https://support.office.com/en-us/article/block-or-allow-junk-email-settings-48c9f6f7-2309-4f95-9a4d-de987e880e46
      • You can also notify the sender that the message was classified as Junk - this may help them fix their email issues.


    If you have any questions regarding this notice, please contact the IT Support Centre at (613)533-6666 or by filling out the Online Help Form.


  • Publish Date: April 25, 2018 15:48
  • Channels: None
  • Lists/Email Addresses:
  • IT Support Centre