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Streaming Service Planned Upgrade Update Archived
*Update*

Uploading new content to the streaming server now works as expected. If you continue to experience issues, please contact the IT Support Centre.
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Previous Description (2017-03-22 19:46:00):

*Update*

Playback returned to normal around 4:30PM.

Uploading new content is still not possible. We expect this issue to be resolved by tomorrow afternoon. In the meantime, please do not attempt to upload new content.
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Previous Description (2017-03-22 15:41:00):

*Update*

The Streaming Service upgrade has taken longer than anticipated and the service remains unavailable.

ITS is working with the vendor on restoration of the service.
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Previous Description (2017-03-14 16:27:57):

The streaming service will be upgraded to the latest version on Wednesday, March 22, 2017 between 6:00AM and 3:00PM. Please refrain from logging in to or making changes in stream.queensu.ca during this timeframe.

The upgrade is being performed in a manner that should minimize the downtime of videos already on the streaming server, but there will be some disruptions to playback throughout the timeframe. If you are unable to view a video, please try viewing it again a few minutes later.

New lecture captures made during the timeframe will not be affected and will be uploaded after the upgrade is completed.
  • Publish Date: March 23, 2017 18:44
  • Channels:
  • IT Support Centre