ITS is investigating login issues when a user has multiple accounts configured within one Outlook profile. The problem only occurs when an additional account is being accessed in which Outlook is requiring the password for the secondary account. Users accessing a shared mailbox will not experience this problem.

If you are experiencing either of the following, please submit a help ticket with the ITSC
• Outlook is requesting a password for an additional account in which entering the password fails to work
• Outlook is displaying “Sorry, another account from your organization is already signed in on this computer.”

Currently, the work around for this problem is to close the password prompt and to access the secondary email account directly in another Outlook profile or to access the email using a Web Browser to access Office 365 email.