Microsoft 365 Service Degradation is affecting multiple services
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Microsoft is aware of an issue currently affecting a number of core services,
At Queen's we are getting reports of errors when sending email, delays in the delivery of email and problems accessing management portals related to Office 365.
Microsoft has provided the following details concerning the degradation.
Users may be receiving a "451 4.3.2 temporary server issue" error message when attempting to send or receive email through Outlook.
Some of the impacted service functions include, but may not be limited to:
Sending and receiving email through Exchange Online, including notification emails from Microsoft Viva Engage.
Collecting message traces may be delayed or fail.
Searches within SharePoint Online and/or Microsoft OneDrive mail be delayed or fail to complete.
Accessing the service portals, including Microsoft Purview, Microsoft Defender XDR, and the Microsoft 365 admin center.
Current status: We're continuing to review what actions are required to restore the affected infrastructure to a heathy state and rebalance the service traffic to achieve recovery.
Scope of impact: Any users served through an affected section of service infrastructure in the North America region may be intermittently impacted.
Root cause: A portion of dependent service infrastructure in the North America region isn't processing traffic as expected.
This ITS notification will be updated as more information becomes available.