June 10, 2026 13:21 - Changes to Deleted Items Retention in Queen's Microsoft 365 Email Accounts View
Effective June 16, 2026, any items placed in the Outlook Deleted Items folder (including its subfolders) will be automatically moved to Recoverable Items after 30 days, and permanently deleted 14 days later (44 days total retention).
This applies to all Outlook items placed in the Deleted Items folder, including emails, calendar items, contacts, tasks, and notes.
Users should move any items they wish to keep out of the Deleted Items folder before June 16. The implementation process may take up to 7 days to complete across all Queen's accounts.
More information is available on the Deleted Items Retention Policy Update page on the Queen's Microsoft Storage and Retention SharePoint site. Note that you may need to sign in with your Queen's NetID and password to access the page.
June 9, 2026 18:54 - PeopleSoft Access Update View
ITS is pleased to advise that access to PeopleSoft has been restored. You may now connect without using the Campus VPN.
If you continue to experience access issues, please contact the IT Support Centre for assistance.
Thank you for your patience while we worked to restore access.
Previous Description (June 7, 2026 12:30):
ITS is aware that PeopleSoft is currently unavailable. If you require access, please connect through the Campus VPN. We are actively working to restore normal access and will provide updates as more information becomes available. We apologize for the inconvenience.
If you require help setting up Campus VPN, please refer to the following knowledge article.
https://queensu.service-now.com/esm?id=kb_article&sysparm_article=KB0012049
June 5, 2026 13:02 - Scheduled Network Maintenance Outage June 12 and 13 from 9 pm to 2 am View
Please be advised that IT Services will replace the hardware for the campus perimeter network on June 12 and 13. This is part of Queen's Network Modernisation Program to improve speed, capacity, and security.
Planned outage windows:
- Friday, June 12, 9 pm – Saturday, June 13, 2026, 2 am, and
- Saturday, June 13, 9 pm – Sunday, June 14, 2026, 2 am
Note that the intent is to complete all work overnight on June 12. Should work not be completed on June 12, the second outage window overnight on June 13 will be required.
All centrally hosted services are affected. Departmentally hosted services and applications may also be affected.
Generally:
- Users on campus will be able to access on-campus services from the campus network.
- Users off-campus will be able to access off-campus (cloud-based) services.
- Some services will be completely unavailable.
More detailed information, including affected services, is available on the Next Generation Network SharePoint site.
Service owners can contact the NGN Transition Team if:
- They need assistance to understand the impact of the outage
- They would like to be added to a dedicated Perimeter Migration Support Teams Channel for real-time updates
- There is a problem with their service after the maintenance window
Reminder communications will follow closer to the maintenance window.