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The FAST Financial Reporting system is back up and running.

Previous Description (July 21, 2018 06:28):

We are experiencing an outage on the FAST Financial Reporting system. ITS staff are investigating the problem.

On Wednesday, July 25th, from 6.30 - 7.30 am, IT Services will be performing planned maintenance to deploy a WebPublish theming update, providing users with several new styling options to enhance the look-and-feel of their sites. This maintenance is not expected to entail any disruption to live WebPublish sites.

For full information on this theming update, including a visual reference guide, please see our WebPublish Update Notes page.

Microsoft has indicated that the issue with Light mode has been resolved.

If any users are still experiencing issues with Light mode please contact the IT Support Centre

Previous Description (July 11, 2018 14:13):

Users with Light mode enabled in Outlook Web App may be unable to open email messages.

This is a known issue and Microsoft is working on a solution.

In the meantime, user's affected by this problem can disable Light mode.

An update will be posted when this issue has been fixed.

Please circulate this message to members of your department.

If you receive a request (via email, social media, text message, or other medium) asking you to purchase gift cards on someone else's behalf, you may be the victim of a gift card scam.

This request may come from a stranger or from someone you know. You will be asked to purchase gift cards from a store and send the requestor the corresponding gift card number(s). Once the scammer has the number, they can use the balance on the gift card to make real purchases, and you have lost the cost of the card.

The scammer may attempt to build a rapport with you or convince you they are someone you know and that their request is legitimate.

If you receive this kind of request via your Queen's email address, please forward it to and delete it.

If you have any questions or concerns, please contact the IT Support Centre at (613)533-6666.

This is to inform you of an intermittent problem with the Cybersecurity Awareness course.

Some staff and faculty are receiving emails to begin the course despite already having completed it.

ITS is working with the vendor (InfoSec Institute) and hope to have the issue resolved this week.

Please contact the ITS Support Center if you have any questions.