August 11, 2026 11:50 - UPDATE: Scheduled Network Maintenance Outage August 7 and 8 from 9 pm to 2 am & August 12 from 6 am – 7 am Update View
The scheduled maintenance window on August 12 has been cancelled, and a revised timeline for the cutover will be shared once it is finalized.
Previous Description (August 8, 2026 02:23):
The planned network maintenance (final testing and validation) is now complete, and network connectivity has been restored on the legacy network. All required activities have been completed, so no additional testing is needed on Sat, August 8, from 9 pm to 2 am.
We are reviewing all the test results, and a confirmation notification will be sent by Monday, August 10, regarding the planned perimeter network migration maintenance window on Wednesday, Aug 12, 6-7 am.
If there is a problem with your service or connectivity now that the maintenance has been completed, please reach out to the NGN Transition Team.
Previous Description (August 5, 2026 09:47):
This message is a reminder of the planned network maintenance outage on August 7 and 8 from 9 pm until 2 am, and August 12 from 6 am – 7 am. Please see the notification below for details.
Previous Description (July 29, 2026 13:00):
Preparations continue to replace the hardware for the campus perimeter network. This upgrade is part of Queen's Network Modernisation Program to improve network speed, capacity, and security.
IT Services will be performing final testing and validation before proceeding with replacing the campus perimeter network hardware in August. This will require the following planned network outages:
· Friday, August 7, 9 pm – Saturday, August 8, 2026, 2 am · Saturday, August 8, 9 pm – Sunday, August 9, 2026, 2 am
Following successful completion of this testing, a further network outage will be required to implement the new campus internet gateway on Wednesday, August 12, 6 - 7 am.
Note: Following testing on August 7 and 8, the network will be returned to its current configuration. After the testing and validation activities have been successfully completed, the cut-over to the new perimeter will be done on August 12.
Service Impacts During Maintenance Windows During the maintenance windows, services and applications that rely on an internet connection will be affected. · Users on campus will be able to access on-campus services from the campus network, including campus emergency phones. · Users off-campus will be able to access off-campus (cloud-based) services (e.g. Microsoft 365 services and onQ). · Some services will be completely unavailable (e.g. PeopleSoft).
More detailed information, including affected services, is available on the Next Generation Network SharePoint site.
Service owners can contact the NGN Transition Team if:
- they need assistance to understand the impact of the outage,
- they would like to be added to a dedicated Perimeter Migration Support Teams Channel for real-time updates, and/or
- If there is a problem with their service after the maintenance window(s).
Reminder communications will follow closer to the maintenance windows.