System Name: Telecom Voice


Services Affected: Telephones, Voice Mail, Contact Centre services.


Maintenance Timeline: Projected
Telephones - 2 min. interruption between 3:00 and 3:15am.
Voice Mail - down 20-60 minutes between 3:15 and 4:30am
Contact Centres - down from 3:00 and 5:30am


Details: Changes in the IP configuration for voice services will require significant downtime. Actual telephone service interruption should be minimal. CallPilot Voice Mail and Contact Centre servers may be down or have limited access until 7:00am.