A small number of users continue to experience problems accessing Office 365 email when off campus. This problem has been reported by multiple Universities who host email in Office 365. Both Mac and Windows based computers are experiencing the same issue when connecting to any Microsoft login service related to Office 365. There is still no definitive work around to solving this problem and ITS continues to work with Microsoft to find a resolution. The problem appears to be an ISP based issue with some users reporting success when using their mobile device connected to cellular service, connecting to a private VPN service or by accessing the internet via another location that provides free internet service.

This notice will be updated when more information is available

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Previous Description (November 16, 2017 10:20):

ITS is currently investigating reports of users not being able to access the web interface to Office 365 when off campus.

Users experiencing this problem are requested to attempt the following.
Clear your Browser Cache
Attempt another Browser

Users experiencing the problem should contact the IT Support Centre to report the problem. If phones are busy, users can submit the following via the online help form found as a link at the bottom of the website - queensu.ca/its

Date and Time Problem began
Operating System
Browsers attempted
ISP (Internet Service Provider) that you are connecting with

As more information is available, this notice will be updated