VPN Service Failing to Prompt for MFA Update Archived

  • VPN Services have been restored.


    Users will now be prompted for MFA during the login process and able to successfully connect.


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    Previous Description (July 11, 2023 08:23):


    IT Services are currently investigating a problem affecting users attempting to log into the VPN service.


    After entering your username and password, the service is not prompting for MFA and hence fails to connect.


    This notice will be updated as more information becomes available.


  • Publish Date: July 11, 2023 09:07
  • Channels:
  • Lists/Email Addresses:
    • ITSNOTICE-L (ITS-L & ITADMIN-L) - itsnotice-l@lists.queensu.ca
  • This is an Update: View original notification
  • IT Support Centre