Removal of Phishing Message from Queen's Mailboxes – 250819
Archived
On August 19th, 2025 a malicious email was sent to members of the Queen's community. In keeping with the Digital information Security Policy, this message is being removed from all mailboxes using an automated feature in Microsoft 365.
Please delete the message manually from your mailbox if you have received a copy.
If you are not using a Microsoft 365 mailbox or forward your mail outside of Microsoft 365, ITS is not able to automatically remove the malicious message.
If you received this message, clicked the link and entered your credentials, please securely change your NetID password immediately.
If you have any questions please contact the IT Support Centre at x36666.
We have provided part of the removed message for your reference at the bottom of this email.
Subject(s):
Action Needed: Queen's Account Inactivity - Deactivation Imminent
Critical: Queen’s Account Access Expiring – Download Your Files Now
Dear Valued Student,
This is a courtesy notification from the Queen’s University IT Services team regarding your Queen’s Online Account.
As part of our regular account maintenance and access review process, we would like to inform you that your Queen’s account is scheduled for deactivation due to prolonged inactivity. This typically applies to students who have withdrawn from the university or have not met academic requirements for a full calendar year.
Please take action before your account is disabled.
We strongly recommend that you download or transfer any important files, emails, or resources you may need in the future to a personal device or external storage platform.
Once your account is deactivated, you will no longer have access to the following services:
• Queen’s University Email, Calendar, and Contacts
• Microsoft OneDrive and SharePoint
• Google Drive
• Microsoft Teams and other Microsoft 365 tools
• Adobe Creative Cloud & Document Cloud
• Queen’s Single Sign-On (SSO) Services
• Student Portal & Learning Platforms
If you have any questions or concerns, please book an appointment with our IT support team by clicking the button and provide the following information requested below:
Queens University Reactivation Appointment
Account Reactivation Notice – Duo Push Authentication Required
After submitting your information to request account reactivation, you must approve a Duo Push notification sent to your Microsoft Authenticator App.
This Duo Push will be sent within 1 to 72 hours after your submission.
Please ensure you have access to your device and are ready to approve the request to complete the reactivation process and secure your appointment.
For additional questions and assistance, or if you believe you’re receiving this message in error, please contact the IT Service Desk 24/7 at [REDACTED], or visit the Tech Service Portal. Toll-free and international calling options are also available Toll-free and international calling options are also available for contacting the IT Service Desk.