IT Services and Research Support Services service management system (ServiceNow) planned email downtime on Tuesday, May 19
Archived
On Tuesday, May 19th, 2026 from 5:00 PM – 6:00 PM, the IT Services and Research Support Services service management system (ServiceNow) outgoing email notifications will be unavailable as the email configuration undergoes a scheduled change. Users in the system will not experience degraded service while submitting help or request forms. The emails will be held in queue and sent after the change. The change is anticipated to take no more than 1 hour.
If you experience issues with the service request system after the change is complete, please contact the IT Support Centre by filling out an Online Help Form or by calling (613) 533-6666 during regular business hours.