Telephone Service Outage Sunday August 30thArchived
System Name: Telecom Voice
Services Affected: Telephones, Voice Mail, Contact Centre services.
Maintenance Timeline: Projected
Telephones - 2 min. interruption between 3:00 and 3:15am.
Voice Mail - down 20-60 minutes between 3:15 and 4:30am
Contact Centres - down from 3:00 and 5:30am
Details: Changes in the IP configuration for voice services will require significant downtime. Actual telephone service interruption should be minimal. CallPilot Voice Mail and Contact Centre servers may be down or have limited access until 7:00am.