On Friday August 5th at about 4 PM, some users reported that Ida (ITServices Desktop Assistant) would not launch and/or the following error message was received:

"ITServices Desktop Assistant has encountered a problem and needs to close."

The problem has been traced to a corrupted data file. The file was replaced on the Ida server at 5 PM. However, if you experience the failure then Ida cannot launch to repair itself and you need to run the repair tool available here:

http://www.queensu.ca/its/software/ida/IdaFix20110805.html