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OneDrive for Business - Sync Failing for Some Users Update Archived
*Update*

Microsoft has announced that an update to Office 2013 will be released later today, October 21st to address the problem of OneDrive for Business failing to sync. We will contact all users that have reported the problem directly when the update is released.
If you are experiencing the problem and have not reported it, please submit a help form using the link below.

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Previous Description (2015-10-16 08:58:20):

Starting on October 15th, the IT Support Centre started to receive an increased number of calls about OneDrive for Business failing.

Users have reported red X's beside their files and the client reports sync errors are present. Attempts to repair the sync fail.

Microsoft is aware of the problem and report that not all customers are affected. They are currently preparing a fix.
If you are experiencing this problem, please contact the IT Support Centre or submit an online help form as we would like to track the extent of the problem and to ensure the fix is applied when available.







  • Publish Date: October 21, 2015 08:51
  • Channels:
  • IT Support Centre