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External Email is Delayed Update Archived
*Update*

External email into Queen's continues to be delayed. ITS is actively working with the vendor to improve throughput. This delay also affects scan to email.
This notification will be updated as more information is available.

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Previous Description (2017-02-06 12:18:37):

*Update*

The issue has been identified and resolved. A corrupted virus definition update affected the mail gateways causing them to queue mail over the weekend. The backlog of queued mail has begun to be delivered and should continue delivery over the next several hours.

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Previous Description (2017-02-06 08:05:14):

ITS is investigating the cause for incoming email being delayed. This notification will be updated as more information is available.

  • Publish Date: February 7, 2017 08:24
  • Channels:
  • IT Support Centre