*Update*

Network maintenance has been completed successfully. All campus to Internet and Internet to campus traffic should be fully restored with no interruption to service.

If you are still experiencing issues after the maintenance has been completed, please contact the IT Support Centre at (613) 533-6666.
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Previous Description (2017-08-18 23:52:03):

ITS is beginning scheduled network maintenance. This maintenance is expected to last until approximately 4 am.

For users on-campus::

Access to resources that are not hosted on campus, such as Office 365 (email, calendar, and OneDrive) and onQ, will NOT be available during the maintenance period.
Access to services that are physically hosted on campus, such as SOLUS, MyQueen'sU, and the main Queen's website, WILL BE available throughout the maintenance period.

For users off-campus:

Access to services that are physically hosted on campus, such SOLUS, MyQueen'sU and the main Queen's website will NOT be available from off campus through the maintenance period.
Access to services that are not hosted on campus, such as onQ and Office 365 (email, calendar, and OneDrive) WILL BE available through the maintenance period.

During the maintenance period from approximately 1am to 2am, ITS expects that off-campus services that use Queen's Single-Sign On (ex. OnQ, Concur and Faculty180) will be unavailable from both on-campus and off-campus locations. Office 365 will still be accessible from off-campus during the entire maintenance period.


After the maintenance is completed, users on campus will not experience any difference in the way they access services.

If you are still experiencing issues after the maintenance has been completed, please contact the IT Support Centre at (613) 533-6666.