Search Type
ITS is investigating PCI Terminal Logon Errors Update Archived
ITS staff determined some PCI Terminals appear to have lost their boot settings. If your PCI Terminal is having errors please follow these instructions to reset it to factory settings:

-Power off the PCI Terminal
-Power on the PCI Terminal
-During the start up process, when you see the Dell/Wyse logo, press and hold the letter G
-The PCI Terminal will prompt that it is being reset, and will restart
After the PCI Terminal restart, you will be presented with a logon screen.

Previous Description (December 1, 2017 15:19):

Some users are seeing a "Cred SSP Initialize failed" error message when attempting to login to their PCI Terminal.

ITS staff are investigating the issue.

Updates will be posted as they become available.