ITS has completed the emergency change work on the Ensemble Streaming service however there still appear to be some intermittent video playback issues. We have escalated a service issue to the vendor of the product and will work with them to stabilize services.

This notice will be updated as more information is available.

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Previous Description (October 6, 2020 19:51):

The Ensemble Streaming service continues to be degraded. ITS restored the service briefly but intermittent problems remain. As a result, ITS will be performing an emergency change to try to resolve the issues. The change will take place between the hours of 7:00pm and 10:00pm tonight during which time users will be unable to upload and/or access videos.

This notice will be updated when the system becomes available again.

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Previous Description (October 6, 2020 16:02):

ITS has received multiple reports of videos hosted in the Ensemble Streaming Service not loading or playing properly. This could include videos in onQ courses as well as directly from https://stream.queensu.ca.

ITS is currently investigating the issue. This notice will be updated once we have more information.