Service has now been restored to the Main Queen's Switchboard at 613-533-2000 and to the IT Support Centre Call Centre at 613-533-6666.

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Previous Description (November 30, 2020 12:27):

The IT Support Centre at 613-533-6666 is the only Call Centre currently affected by the outage.

Callers to Queen's main line of 613-533-2000 are now being automatically redirected to the Auto-Attendant of 613-533-6000. Callers who are not familiar with campus extensions will need to "Search Queen's" from the Queen's website to determine extensions to enter through the Auto-Attendant.

Until phone service is restored to the Call Centre, contact the IT Support Centre by visiting the ServiceNow portal to submit an online help request.
https://queensu.service-now.com/esm

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Previous Description (November 30, 2020 11:40):

Queen's is currently experiencing a problem with calls coming into a number of Call Centre's across campus. Callers will be greeted with the following message: "the number you are calling is not in service at this time" This includes the Main Queen's line of 613-533-2000

Calls to non call centre numbers and to the Auto-Attendant at 613-533-6000 are still working.

This notice will be updated when more information is available