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On Campus Call Centre's are Not Available Update Archived

Service has now been restored to the Main Queen's Switchboard at 613-533-2000 and to the IT Support Centre Call Centre at 613-533-6666.

Previous Description (November 30, 2020 12:27):

The IT Support Centre at 613-533-6666 is the only Call Centre currently affected by the outage.

Callers to Queen's main line of 613-533-2000 are now being automatically redirected to the Auto-Attendant of 613-533-6000. Callers who are not familiar with campus extensions will need to "Search Queen's" from the Queen's website to determine extensions to enter through the Auto-Attendant.

Until phone service is restored to the Call Centre, contact the IT Support Centre by visiting the ServiceNow portal to submit an online help request.

Previous Description (November 30, 2020 11:40):

Queen's is currently experiencing a problem with calls coming into a number of Call Centre's across campus. Callers will be greeted with the following message: "the number you are calling is not in service at this time" This includes the Main Queen's line of 613-533-2000

Calls to non call centre numbers and to the Auto-Attendant at 613-533-6000 are still working.

This notice will be updated when more information is available