Server Hosting Outage Affecting Multiple Services Update Archived

  • ITS has determined the cause of the outage and service has been returned to normal.

    If you have any further issues please contact the IT Support Centre at x36666 or online at https://queensu.service-now.com/esm

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    Previous Description (January 5, 2022 16:49):

    ITS is investigating an outage to a node within its main server hosting cluster between 15:11 and 15:39 on Wednesday Jan 5th. This affected multiple services which include but is not limited to:

    Picture Perfect
    Parking

    It also affected a number of departmental Virtual Machines:
    adv-JIRA
    adv-web-docker
    AMS-AD02-Prod
    AMS-FILE01-Prod
    asc-web01-prd
    cds-mdlweb3-prd
    EDU-WebTimeOff-Prod
    fhs-db01-prd
    fhs-project-prd
    LAW-RDS01-PRD
    lib-db01-prd
    phys-jitsi-prd
    pps-pmesrv-prd
  • Publish Date: January 5, 2022 18:23
  • Channels:
  • Lists/Email Addresses:
    • ITSNOTICE-L (ITS-L & ITADMIN-L) - itsnotice-l@lists.queensu.ca
  • This is an Update: View original notification
  • IT Support Centre