Why did I get an email about FlexBooker Data Breach?
The Queen’s IT Services Security team recently became aware of a data breach at FlexBooker that occurred on December 23, 2021. This event may have potentially affected multiple accounts here at Queen’s. As a precaution, Queen’s IT Services will expire the passwords of any Queen’s account found to be listed on the breached FlexBooker accounts list and who have not changed their passwords since December 23, 2021.

What should I do to protect myself?
If you received an email message from IT Services concerning the breach and have not changed your password since December 23, 2021, you will be sent additional emails requesting you to change your password, prior to your password expiring. NetID passwords are changed at https://netid.queensu.ca

We also encourage you to take the following actions to better protect yourself and your information:

• Do not reuse passwords across your accounts.


• If you have used your Queen’s password on multiple sites, we strongly encourage you to change that password on every other site where it has been used.


• Be extra diligent of scams that may reference your FlexBooker account.

What data was compromised?
According to reports, personal information including email addresses, names, partial credit card data, passwords, phone numbers were all exposed.

Why is Queen’s expiring passwords for potentially breached accounts?
Queen’s account holders who fail to follow safe password practices are at risk when breaches like this occur. To protect your Queen’s account IT Services are taking this action to prevent account compromises by ensuring all accounts associated with the breach have refreshed passwords since December 23, 2021.

What caused the data breach?
We have no direct information from FlexBooker about the cause of the breach. IT Services obtain breach information from the service called “Have I Been Pwned?”. Visiting the website https://haveibeenpwned.com/ will allow you to enter and check your Queen’s University email address against all publicized breaches that reference your Queen’s email address. The site also provides details about the data breach, including links to additional information.