IT Services are currently investigating a problem with the SSL VPN Service that will require users to switch over to the Forticlient VPN desktop client.

To install the Forticlient VPN software, please refer to this document.
https://queensu.service-now.com/esm?id=kb_article&sysparm_article=KB0011998

Once installed, you will open the Forticlient application and log into the Campus VPN prior to accessing the portal. You will then have access to PeopleSoft directly via the PeopleSoft Student Admin application as found in the portal. The Forticlient desktop app will also remove the need for you to login multiple times when accessing PeopleSoft.

NOTE: Access to PeopleSoft Finance and PeopleSoft HR is not affected by this.

If you require assistance with installing the Forticlient VPN client, please contact the IT Support Centre.