Why did I get an email about Leaked Credentials?
The Queen’s IT Services Security team recently became aware of the folllowing. In February 2023, the European airport transfers service Terravision suffered a data breach and resulted in the posting of Terravision credentials online that belong to Queen's University account holders. As a precaution, Queen’s IT Services will expire the passwords of any Queen’s account found to be listed on the breached accounts list to ensure that the password posted will no longer be valid.

What should I do to protect myself?
If you received an email message from IT Services concerning the posting of your credentials, you will be sent additional emails requesting you to change your password, prior to your password expiring. NetID passwords are changed at https://netid.queensu.ca/selfservice/login/auth

We also encourage you to take the following actions to better protect yourself and your information:

Do not reuse passwords across your accounts.

If you have used your Queen’s password on multiple sites, we strongly encourage you to change that password on every other site where it has been used.

Be extra diligent of scams that may reference your Queen's account.

What data was compromised?
The breach exposed over 2M records of customer data including names, phone numbers, email addresses, salted password hashes and in some cases, date of birth and country of origin.

Why is Queen’s expiring passwords for potentially breached accounts?
Queen’s account holders who fail to follow safe password practices are at risk when breaches like this occur. To protect your Queen’s account IT Services are taking this action to prevent account compromises by ensuring all accounts associated with the posting of credentials have refreshed passwords.

What caused the data breach?
It is believed that credentials were obtained from the mining of 3rd party breached data which has been posted online in the past. Account information obtained through other online service breaches are reviewed by hackers and when simple passwords are found, they are tested against other services to see whether the password is still valid with slight variations. IT Services obtain breach information from the service called “Have I Been Pwned?” . Visiting the website https://haveibeenpwned.com/ will allow you to enter and check your Queen’s University email address against all publicized breaches that reference your Queen’s email address. The site also provides details about the data breach, including links to additional information.