On Wednesday, April 10, 2024, from 4:30PM – 5:30PM, the IT Services service request system (ServiceNow) will be undergoing a scheduled implementation. The platform will still be available and functioning in submitting help or request forms. The platform will be implementing a Catalog Refresh on the Service Portal. The implementation is anticipated to take no more than 1 hour.

If you experience issues with the service request system after the implementation is complete, please contact the IT Support Centre by filling out an Online Help Form or by calling (613) 533-6666 during regular business hours.