Multiple Service Interruption - Microsoft Outage Update

  • Resolved
    At 10:11 pm EDT yesterday, Microsoft announced that their broad outage had been resolved.


    Summary:
    Any users attempting to access Microsoft 365 services, such as those detailed below, may have been impacted. Many Queen's websites that rely on these Microsoft services, were unreachable until 2 pm EDT yesterday.


    Impact



    • Access to some Microsoft Entra, Microsoft Power Apps, Microsoft Intune, and Microsoft Defender functions.

    • Microsoft Purview Information Protection (MIP), Data Lifecycle Management (DLM), eDiscovery, Microsoft Purview Insider Risk Management (IRM), Communications Compliance, Data Governance, and other related Microsoft Purview features.

    • Access to the Exchange admin center (EAC), security.microsoft.com, learn.microsoft.com, and other portals accessed through microsoft.com.

    • Issues with add-ins and network connectivity in Outlook.

    • Degraded functionality to some workflows within Microsoft Teams, including impact to location data in support of emergency calls. Users may also see transcription failures and issues leveraging Copilot within meetings.

    • High latency, timeouts, errors, or inaccessibility of Microsoft Copilot Dashboards, Copilot Analytics Power BI reports, and advanced reporting capabilities.

    • Intermittent connectivity and device discovery issues for Windows 365 Cloud PC users, and issues for admins performing device actions and provisioning new Cloud PCs.


    Cause
    A problematic configuration change was applied to a portion of Azure infrastructure.


    If you are still experiencing issues with a service, treat it as being unrelated to the above and report it to the IT Support Centre



    Previous Description (October 29, 2025 14:31):


    Most queensu.ca websites are now accessible.
    Other Microsoft services continue to be impacted by the ongoing Microsoft outage.
    Should you encounter an issue with a service, please be aware that until Microsoft reports that all services are restored, your issue may still be the result of the ongoing outage.


    This notice will be updated as more information becomes available.



    Previous Description (October 29, 2025 13:03):


    This outage is responsible for queensu.ca websites being unreachable.


    Microsoft has recently reported that they are rerouting affected traffic to 'healthy infrastructure'


    This notice will be updated as more information becomes available.



    Previous Description (October 29, 2025 12:48):


    A number of core services are currently experiencing issues due to an outage of Microsoft Azure and other Microsoft 365 services.

    Services impacted include:
    Exchange Online (email)
    Microsoft 365 Suite
    Intune
    Purview


    This notification will be updated as more information becomes available.


  • Publish Date: October 30, 2025 08:34
  • Channels:
  • Lists/Email Addresses:
    • ITSNOTICE-L (ITS-L & ITADMIN-L) - itsnotice-l@lists.queensu.ca
  • This is an Update: View original notification
  • IT Support Centre