IT Services and Research Support Services service management system (ServiceNow) upgrade on Saturday, November 8
On Saturday, November 8th, 2025 from 8:00 AM – 11:00 AM, the IT Services and Research Support Services service management system (ServiceNow) will be intermittently available as the system undergoes a scheduled upgrade. Users may experience degraded service while submitting help or request forms. The platform will be upgraded to the current supported release. The upgrade is anticipated to take no more than 3 hours.
If you experience issues with the service request system after the upgrade is complete, please contact the IT Support Centre by filling out an Online Help Form or by calling (613) 533-6666 during regular business hours.