Windows App Fails to Connect to WVD-TS (used to access MyHR)

  • A recent Windows update has broken the "Windows App" that is used when logging into a Windows Virtual Desktop. For many, this is the service that will allow you to access MyHR from a personal device.


    Those who use the "Windows App" on their Windows-based computer may still access WVD via a web browser. Simply visit https://windows.cloud.microsoft/ in your preferred web browser to access the service.


    Tutorials for accessing WVD via a web browser can be found on the ITS website.
    https://queensu.service-now.com/esm?id=kb_article&sysparm_article=KB0014537


    Microsoft has announced that this will be resolved in the next cumulative update in mid February.


  • Publish Date: January 22, 2026 10:03
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