Scheduled Network Maintenance October 14 from 5:30 am – 6:30 am Update

  • The network perimeter upgrade was not completed as planned. The implementation was paused, and we have rolled back to the legacy configurations. The internet service is fully restored.


    Our team will investigate the root cause, implement the necessary fix, and return to complete the work during a future maintenance window.


    Thank you for your patience, support, and understanding!
    Please reach out to the IT Support Centre if you have any ongoing issues related to the internet outage.



    Previous Description (October 13, 2026 12:08):


    IT Services will be performing the migration to the new perimeter:
    Wednesday, October 14, 5:30 - 6:30 am


    Impact during migration to the new perimeter:
    There will be a 10 min internet outage at the start of the migration; prolonged internet interruptions are not anticipated.


    More detailed information, including affected services, is available on the Next Generation Network SharePoint site.


    Service owners can contact the NGN Transition Team if:



    1. they need assistance to understand the impact of the outage,

    2. they would like to be added to a dedicated Perimeter Migration Support Teams Channel for real-time updates

    3. there is a problem with their service after the maintenance window.


  • Publish Date: October 14, 2026 06:54
  • Channels:
  • Lists/Email Addresses:
    • ITADMIN-L - itadmin-l@lists.queensu.ca
    • ITS Distribution List - ITS-DL@queensu.ca
  • This is an Update: View original notification
  • IT Support Centre