Voice Messaging and Contact Centre maintenance Sunday Nov. 29 between 6am and 9am Update Archived

  • *Update*

    Work is completed but took longer than expected. Voice messaging was not fully back in service until 10:00 am.
    Sorry for any inconvenience.
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    Previous Description (2015-11-24 14:55:50):

    Modifications to the University voice messaging system will take place on Sunday, November 29th between 6:00am and 9:00am.
    - Telephone service will NOT be affected.
    - Voice mail will be intermittently unavailable during that time.
    - Telephone Contact Centre applications will be unavailable for up to 3 hours.
    Callers to these applications may hear different call treatments depending on the status of the work. Treatments may be ring-no-answer, busy signal or the recording "The voice messaging system is temporarily unavailable".

    These changes are required to maintain our current level of support from the system vendor.
  • Publish Date: November 29, 2015 10:12
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