Voice Messaging and Contact Centre maintenance Sunday Dec. 6 between 6am and 9am Update Archived

  • *Update*

    This work has been completed. The voice messaging and contact centre services were back in operation at 8:00am.
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    Previous Description (2015-12-01 13:28:30):

    Modifications to the University voice messaging system will take place (again) on Sunday, December 6th between 6:00am and 9:00am.
    - Telephone service will NOT be affected.
    - Voice mail will be intermittently unavailable during that time.
    - Telephone Contact Centre applications will be unavailable for up to 3 hours.
    Callers to these applications may hear different call treatments depending on the status of the work. Treatments may be ring-no-answer, busy signal or the recording "The voice messaging system is temporarily unavailable".

    These changes are required to maintain our current level of support from the system vendor.
  • Publish Date: December 6, 2015 08:18
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