SMS or Voice calls for Multi-Factor Authentication failing on Roger's Mobile Update Archived

  • Rogers and their cellular partner's have confirmed they they have restored their service, mitigating impact to the Microsoft Multi-Factor Authentication service. Microsoft has also confirmed that SMS and Voice call authentication methods is mitigated.

    Incident Start Time: Monday, April 19, 2021, at 7:00 AM EST
    Incident End Time: Monday, April 19, 2021, at 10:20 PM EST

    Preliminary Root Cause: Roger's experienced cellular issues which impacted Azure MFA users.

    If you are still experiencing issues with accessing Queen's services with MFA, please contact the IT Support Centre

    ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
    Previous Description (April 19, 2021 15:24):

    Users of Roger's cellular services may be unable to use SMS or Voice calls for Multi-Factor Authentication to retrieve authentication codes.

    As a workaround, you are recommended not to disconnect from active sessions. Users who cannot connect, can use a secondary method, if configured, as other MFA authentication methods are available to use. If you do not have a second method enabled, you can contact the IT Support Centre for additional assistance.

    For current status on the problem affecting Roger's customers, please see https://www.rogers.com/support
  • Publish Date: April 20, 2021 07:55
  • Channels:
  • Lists/Email Addresses:
    • ITSNOTICE-L (ITS-L & ITADMIN-L) - itsnotice-l@lists.queensu.ca
  • This is an Update: View original notification
  • IT Support Centre