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SMS or Voice calls for Multi-Factor Authentication failing on Roger's Mobile Archived

  • Users of Roger's cellular services may be unable to use SMS or Voice calls for Multi-Factor Authentication to retrieve authentication codes.

    As a workaround, you are recommended not to disconnect from active sessions. Users who cannot connect, can use a secondary method, if configured, as other MFA authentication methods are available to use. If you do not have a second method enabled, you can contact the IT Support Centre for additional assistance.

    For current status on the problem affecting Roger's customers, please see https://www.rogers.com/support
  • Publish Date: April 19, 2021 15:24
  • Channels:
  • Lists/Email Addresses:
    • ITSNOTICE-L (ITS-L & ITADMIN-L) - itsnotice-l@lists.queensu.ca
  • IT Support Centre