Users of Roger's cellular services may be unable to use SMS or Voice calls for Multi-Factor Authentication to retrieve authentication codes.

As a workaround, you are recommended not to disconnect from active sessions. Users who cannot connect, can use a secondary method, if configured, as other MFA authentication methods are available to use. If you do not have a second method enabled, you can contact the IT Support Centre for additional assistance.

For current status on the problem affecting Roger's customers, please see https://www.rogers.com/support