Rogers and their cellular partner's have confirmed they they have restored their service, mitigating impact to the Microsoft Multi-Factor Authentication service. Microsoft has also confirmed that SMS and Voice call authentication methods is mitigated.

Incident Start Time: Monday, April 19, 2021, at 7:00 AM EST
Incident End Time: Monday, April 19, 2021, at 10:20 PM EST

Preliminary Root Cause: Roger's experienced cellular issues which impacted Azure MFA users.

If you are still experiencing issues with accessing Queen's services with MFA, please contact the IT Support Centre

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
Previous Description (April 19, 2021 15:24):

Users of Roger's cellular services may be unable to use SMS or Voice calls for Multi-Factor Authentication to retrieve authentication codes.

As a workaround, you are recommended not to disconnect from active sessions. Users who cannot connect, can use a secondary method, if configured, as other MFA authentication methods are available to use. If you do not have a second method enabled, you can contact the IT Support Centre for additional assistance.

For current status on the problem affecting Roger's customers, please see https://www.rogers.com/support