*Update*

Postponed due to an unforseen issue with the database migration process. At this time we expect the upgrade will happen during the week of October 4th. Further updates to come.
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Previous Description (2010-09-22 10:12:45):

System Name: Contact Centre Manager (CCM)


Services Affected: Incoming Call Centres, some other special voice applications


Maintenance Timeline: Saturday, September 25th between 7:00am and 8:00am


Details: CCM will be upgraded to the current software release. Server hardware will also be upgraded.
The outage is expected to be less than 10 minutes.