New messages with the title of Warning!!! have been circulating on campus. The message indicates that the user is running low due hidden files and should click an embedded link to validate data. This message is a scam.

These messages are not from Queen's University. Queen's will not ask you to provide passwords by e-mail . Genuine account notices from Queen's ITServices will always be signed with the name of a person in the department. If you are uncertain whether a message is genuine, please look for a news item or notification on the ITServices Web site (http://www.queensu.ca/its), or telephone Queen's IT Support Centre at 613 533 6666 to confirm.

We recommend that, if you receive an unsolicited e-mail or you are unsure of the sender, you do not reply, do not click any links contained within it, and do not open any attached files. Those actions have been known to infect computers with malicious software.

If you receive an e-mail that claims to be from the University and asks for your Net ID and password, forward it, with all headers and the entire message, to abuse@queensu.ca (undergraduate students will find instructions for expanding headers at http://www.queensu.ca/its/email/undergraduate/tutorials/headers.html and faculty/staff/graduate students will find instructions for expanding headers at http://www.queensu.ca/its/email/staffandfaculty/tutorials/headers.html ).

If you do mistakenly reply with your password, change your password immediately, using the ITServices password change at
https://eservices.queensu.ca/apps/mynetid/

Fraudulent e-mail claiming to be sent by outside agencies (PayPal, Bank of Nova Scotia, for example) should be reported directly to the company.

See http://security.arizona.edu/phishing for additional information and advice about these kinds of attacks.