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NetID Profile Manager is Upgrading to Queen's Identity Platform Archived

  • On Sunday, May 14, 2023, IT Services will implement a new Identity Governance and Administration (IGA) solution.


    Queen's current IGA solution, known as the NetID Profile Manager, has reached end-of-life. Queen's new IGA solution, the Queen’s Identity Platform, will replace the NetID Profile Manager to ensure our users' data remains protected and to provide a streamlined user experience.


    What does this mean for me?


    The NetID Profile Manager will be unavailable on Sunday, May 14 for approximately 12 hours, beginning at noon.


    During the upgrade:


    You will be unable to make any changes to your account via netid.queensu.ca. This includes changes/updates to your:



    • Password

    • External email or primary published email address

    • Privacy settings

    • Challenge questions


    Users will be unable to activate a new account during the maintenance window; however, users will still be able to access services that require their NetID and password to log in, such as Microsoft 365, PeopleSoft, SOLUS, etc.


    Note: If you need help during the upgrade, please submit a ticket to the IT Support Centre. Support will be available during the upgrade weekend.


    After the upgrade is complete:



    • You can still navigate to the Queen's Identity Platform via netid.queensu.ca.

    • The Queen's Identity Platform will have an updated look and feel

    • You will be able to resume activities related to your NetID as listed above


    More information is available on the IT Services website.


  • Publish Date: May 10, 2023 08:38
  • Channels:
  • Lists/Email Addresses:
    • ITSNOTICE-L (ITS-L & ITADMIN-L) - itsnotice-l@lists.queensu.ca
  • IT Support Centre