On Sunday, May 14, 2023, IT Services will implement a new Identity Governance and Administration (IGA) solution.

Queen's current IGA solution, known as the NetID Profile Manager, has reached end-of-life. Queen's new IGA solution, the Queen’s Identity Platform, will replace the NetID Profile Manager to ensure our users' data remains protected and to provide a streamlined user experience.

What does this mean for me?

The NetID Profile Manager will be unavailable on Sunday, May 14 for approximately 12 hours, beginning at noon.

During the upgrade:

You will be unable to make any changes to your account via netid.queensu.ca. This includes changes/updates to your:

• Password


• External email or primary published email address


• Privacy settings


• Challenge questions

Users will be unable to activate a new account during the maintenance window; however, users will still be able to access services that require their NetID and password to log in, such as Microsoft 365, PeopleSoft, SOLUS, etc.

Note: If you need help during the upgrade, please submit a ticket to the IT Support Centre. Support will be available during the upgrade weekend.

After the upgrade is complete:

• You can still navigate to the Queen's Identity Platform via netid.queensu.ca.


• The Queen's Identity Platform will have an updated look and feel


• You will be able to resume activities related to your NetID as listed above

More information is available on the IT Services website.