The Queen's Identity Platform replacement is continuing. The system (netid.queensu.ca) will remain unavailable until May 15th, 2023 at 12pm. If users require assistance with NetID management, please contact the IT support Centre.

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Previous Description (May 14, 2023 08:57):

The replacement of the Queen's Identity Platform is ahead of schedule and the NetID profile manager (netid.queensu.ca) will be unavailable starting today, Sunday May 14th, at 9am. This notification will be updated when the new system is available.

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Previous Description (May 10, 2023 08:38):

On Sunday, May 14, 2023, IT Services will implement a new Identity Governance and Administration (IGA) solution.

Queen's current IGA solution, known as the NetID Profile Manager, has reached end-of-life. Queen's new IGA solution, the Queen’s Identity Platform, will replace the NetID Profile Manager to ensure our users' data remains protected and to provide a streamlined user experience.

What does this mean for me?

The NetID Profile Manager will be unavailable on Sunday, May 14 for approximately 12 hours, beginning at noon.

During the upgrade:

You will be unable to make any changes to your account via netid.queensu.ca. This includes changes/updates to your:

• Password


• External email or primary published email address


• Privacy settings


• Challenge questions

Users will be unable to activate a new account during the maintenance window; however, users will still be able to access services that require their NetID and password to log in, such as Microsoft 365, PeopleSoft, SOLUS, etc.

Note: If you need help during the upgrade, please submit a ticket to the IT Support Centre. Support will be available during the upgrade weekend.

After the upgrade is complete:

• You can still navigate to the Queen's Identity Platform via netid.queensu.ca.


• The Queen's Identity Platform will have an updated look and feel


• You will be able to resume activities related to your NetID as listed above

More information is available on the IT Services website.