This notification has been updated! View Update

Teams Call Queues - Unable to Access Update Archived

  • Service has been fully restored.

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    Previous Description (April 7, 2025 09:07):

    IT Services are currently investigating an issue with agents unable to access call queues. Restarting Teams and accessing the queue via Teams on the web has resulted in mixed results.
    This notice will be updated as more information becomes available.
  • Publish Date: April 7, 2025 16:18
  • Channels:
  • Lists/Email Addresses:
    • ITSNOTICE-L (ITS-L & ITADMIN-L) - itsnotice-l@lists.queensu.ca
  • This is an Update: View original notification
  • IT Support Centre